Dear Sir,

After returning home from a two-week vacation to Italy, we were greeted by our neighbor who checked our house, etc. with, “your chimney cap is crooked and some shingles are missing.” The missing shingles ended up being a 5’ by 3’ hole in our roof.”

That night we had a terrible storm and water entered our home like a river. My wife and I had containers everyplace. We moved furniture, materials in cabinets, etc. for probably 6 to 8 hours consequently saving practically everything-thank goodness.

It was our first loss in over fifty years of home ownership. I called our agent and Courtney … agency claim person… recommended we contact White Oak Construction & Restoration.

I did. Gil Heinsohn, President of White Oak Construction & Restoration appeared so quickly I thought he must have been sitting on our driveway. He immediately got seven blowers, etc. into our home to try and save carpeting. With help from carpet cleaners the few resulting stains were eliminated – so the quick action worked saving money. It seems we were living in a wind tunnel for four days. One of our rooms has insulated walls and helped by being almost sound proof. No additional living expense was required.

Gil walked through our home with me scoping the loss.

Jeremy Carr, production mgr., aided by Teresa Lambdin, office/claims Manager set in motion the scheduling of workmen etc. to complete the repairs. These people are a true asset to State Farm and White Oak Construction & Restoration. During this time we had two sets of company-one couple stayed nine days-we worked through this. Jeremy made sure the work was completed satisfactorily. The public relations of both these people is outstanding.

After the dry wall-along comes Dawn Wilson, Production. Her crew was great. Dawn has a wonderful personality and I have not seen a more dedicated and harder worker in the ten years we have lived in Tennessee.

We and you are lucky to have an organization like White Oak to help us through a very trying time.

Keep up the good work-and have our heartfelt THANKS.

Best Wishes,
Donald & Virginia Bitz
Farragut, TN

Dear Gil,

Gary and I want to thank you and the rest of the “White Oak Crew” again for the great job you did in the restoration of our home after the storm that destroyed half our home on December 19th. Everyone we had contact with was so nice and did such a great job? The “workmanship and quality” could not have been better.

What a blessing it was to be able to go back to Alabama and take care of things that had to be taken care of there, and not have to worry about “if and “how” things were going on our home. We “knew” that everything was being taken care of. You have no idea what a relief that was. You and your people really care. That makes all the difference.

We are so pleased with your work that we would recommend you any time anywhere. If you continue to serve your future clients with the same quality of service as you did with Gary and me, you will “never” be without business.

Thank you again,
Gary & Sandra Baldwin
Townsend, TN

Dear Lance,

Jeff and I just completed the walk-thru of our house with David Applebee of White Oak Restoration. I wanted to let you know that everything looks great!

After the accident happened, I was worried that the whole process of repairing the house would be a big headache. Being parents of a two your old and both full time employees, we didn’t have a lot of time to deal with the details of such a huge task. I was pleased when you told us that State Farm offers contractors to work with us. White Oak has made the whole experience not only painless, but a real pleasure. They brough solid experience to the project with great professionalism. They showed attention to detail, while not loosing sight of the overall picture. Not only did they do an outstanding job, they were extremely easy to work with. We couldn’t be happier with their performance and would gladly recommend them and the service State Farm has provided to family and friends,

Sincerely yours,
Jeff & Lori G. Thompson
Knoxville, TN

Dear Mr. Heinsohn,

I want to thank you first for the time and attention you gave me with an ongoing problem in my house with mold, air conditioning, and humidifier. I have ask several companies about the problem I had over ten years, spent thousands of dollars, and never had the problem resolved.

Most importantly you took the time to listen and ask appropriate questions. Then you took time to explain each question that I had and the answer to each question you asked me. No one had ever taken the time to do that either. They just said that I needed this expensive piece of equipment and here is the large bill. I never minded paying the money to fix the problem, but I resented that it never fixed it, and the way they said they wanted to resolve it didn’t make sense to me. They never even looked into the problem. The problem was making us sick.

You not only diagnosed the problem in a way that made sense, you explained it all to me in layman’s terms. I didn’t have to be a contractor to understand, and you recommended JD Robinson to help me. And help he did. He actually looked at my ducts (no one ever had before), went into my attic and my intake to diagnose and fix my problem. He went the extra mile to make his work look finished and cleaned up so that I didn’t have to do anything but just enjoy the new system.

It is so hard to find such professionalism today, and I shall be forever grateful to you and Mr. Robinson. I will recommend you both to everyone I know. I have already given you number to several friends.

Thank you so much,
Judy Beaty
Knoxville, TN

Dear Mr. Nichols,

We are writing to let you know how pleased we have been with State Farm Insurance and White Oak Construction & Restoration. As you can imagine, it was a bit overwhelming when we pulled up to the house at 110 Stonewall Drive to see a very large tree lying in the dining room. However, the trauma was soon mitigated when you and State Farm went into action. Your speed of processing the claim, quickness to pay losses and referral of White Oak Construction for the house restoration provided a completely satisfied outcome.

We can see that State Farm has an excellent contractor for the Premier Service Program (PSP) – we have been very pleased with White Oak Construction. Gil Heinsohn, David Appleby and Deborah Hunt have been very professional. They listen and communicated very well, do what they say they are going to do in the time they say they will do it, and do outstanding work. We would recommend them to other State Farm customers.

We are thankful that we are insured by State Farm

Sincerely,
Jenny Moshak & Chris Hofmann
Seymour, TN

To whom it may concern,

We have been acquainted with Mr. Gil Heinsohn and his construction company “White Oak” since 1990. Mr. Heinsohn built our second home in Laurel Valley-Townsend/TN. for us.

We had several building experiences before that time with other builders and all had been negative experiences not only in quality but also in price.

Our building experience with Mr. Heinsohn-White Oak Construction was a good one. Superior building quality and no unpleasant surprise with the cost of the construction. He promised a price on a handshake and stayed within that promise.

We still own our Mountain Home and never had any problems with it except for routine maintenance.

Should we ever build again, there is only one builder in our area that would qualify for us: Mr. Gil Heinsohn-White Oak Construction!

Sincerely,
Christa Hoffmann
Townsend, TN

Dear David Appleby,

Just a short note to let you know how we appreciate the excellent work Jim and John and the other crew that has done work for us! We are so pleased with the outcome of all the jobs they have done. We will be calling again on the near future.

Thanks again,
Sincerely,
Vicki & Warren Torrence

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